27 years leading IT infrastructure, cloud, ERP and managed-services delivery across Government, Defence, Utilities, Telecom, Banking and Insurance, grounded in ITIL service management, PMO governance and PMP/PRINCE2 discipline.
ICT delivery, service management & PMO leadership · Greater MelbourneI'm an accomplished ICT Project and Service Management professional with 27 years of global experience, including senior delivery and service-management leadership for government, enterprise and utility clients.
My work spans the full delivery lifecycle: leading ITIL-based operations and end-user computing environments, running PMOs with rigorous financial tracking and forecasting, managing multi-vendor teams, and delivering hybrid-cloud and ERP programs against demanding SLAs and budgets.
Most recently I led service delivery for a government account on the MAXIMO suite at IBM, drove delivery and PMO functions across multiple clients, and now consult on Amazon Connect managed services and PMO optimisation. I'm known for strategic oversight, continuous improvement and keeping stakeholders aligned in outsourced, hybrid and agile environments.
I hold PMP, PRINCE2 (Practitioner & Agile), ITIL, AWS and Azure certifications and a current Baseline security clearance (AGSVA).
What I lead and deliver, and the frameworks and platforms I use.
Programs and engagements across service delivery, cloud, PMO and program management. Filter by area.
Led ITIL-based service delivery for a government account on the MAXIMO Enterprise Asset Management suite, re-engineering the service catalogue and request processes.
ITIL · MAXIMO · Incident/Problem/Change · RCA cadence
Delivered a multi-stage DER marketplace ahead of schedule, integrating cloud infrastructure and cross-organisation systems with onshore and offshore teams.
Azure · Kubernetes · Infrastructure-as-Code · DevOps
Redefined the dependency-management reporting process for a major Defence ERP program, integrating IMS and EPMS for real-time tracking and timely closures.
PMO · IMS · EPMS · Stakeholder liaison
Ran PMO financial tracking and forecasting across multiple clients, deploying a new budgeting system and a Percentage-of-Completion calculator.
IPPF · Budgeting · Forecasting · Data Security
Designed a cost-efficient cloud infrastructure solution based on the Open Compute Project, adopted after testing in Canberra's hyperscale data centre.
OCP · Hyperscale DC · Cloud architecture
Designed a scalable 24x7 managed-services framework for Amazon Connect, covering service models, responsibility matrices, runbooks and a PMO services layer.
Amazon Connect · Service design · PMO · AWS
Led a global technical team of solution architects and integration specialists, standardising the delivery centre's IT environment and connectivity model.
GNOC · Network design · Business continuity · L1/L2
Delivered data-centre transformations, server and application migrations and virtualisation strategies, leading cross-technology troubleshooting and P1 resolution.
Data centre · Migration · Virtualisation · P1 management
A 27-year track record across delivery, service management and PMO.
Averro Technologies (AdvIT Pty Ltd)
IBM Australia
Independent IT Consultant
Nokia Networks | Atos
IBM India · Birlasoft · CSC · Microland · Allied Digital
Kurukshetra University, India
Four role-targeted versions, each available as PDF and Word.
Get in touch to connect or discuss IT delivery, service management, PMO and program leadership.